How to Request a Cancellation
Option 1: Cancel Through Your Messages
Log in to your Vidle Housing account.
Open the conversation with your host.
Select Request Cancellation.
Choose your reason for canceling and include any additional details.
Submit your request.
Option 2: Cancel Through My Trips
Go to My Trips.
Select the reservation you want to cancel.
Choose Request Cancellation.
Select your reason for canceling and include any additional information.
Submit your request.
Once your request is submitted:
Your host will be notified.
Our Customer Experience team will review your request.
We'll follow up with any additional information if needed.
Will I Receive a Refund?
Refund eligibility depends on how far in advance you cancel your reservation.
Within 72 hours of booking (and at least 28 days before check-in): 100% refund
28 or more days before check-in: 100% refund
14–27 days before check-in: 50% refund
Less than 14 days before check-in: No refund
For complete details, please see our Vidle Housing Cancellation Policy and Refund Policy.
What Happens Next?
After your cancellation request is submitted, our team will review your reservation and process the cancellation as quickly as possible.
If you're eligible for a refund, we'll notify you of the amount and expected processing timeline.
If you're having trouble canceling your reservation or have questions about your refund eligibility, our Customer Experience team is available 24/7 through live chat and the Help Center.
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