Refunds Before Check-In
Refunds are based on the timing of the cancellation.
72-Hour Risk-Free Booking Guarantee
If a reservation is made more than 28 days before check-in, travelers may cancel within 72 hours of booking and receive a full refund.
28 Days or More Before Check-In
Travelers receive a full refund of the reservation amount, excluding applicable platform or payment processing fees.
14–27 Days Before Check-In
Travelers receive a 50% refund of the reservation amount, excluding applicable platform or payment processing fees.
Less Than 14 Days Before Check-In
Reservations canceled fewer than 14 days before check-in are non-refundable.
Refunds After Check-In
Once a traveler has checked in, reservations are generally considered active and committed.
Refunds are not typically issued after check-in unless Vidle Housing determines that an exception applies.
Examples may include:
The property is uninhabitable or unsafe.
The traveler is unable to access the property.
A significant issue is reported shortly after arrival and cannot be reasonably resolved.
The property is materially different from the listing description.
A covered Major Disruptive Event affects the reservation.
Applicable law requires a different outcome.
Each request is reviewed individually based on the reservation details and supporting documentation.
How Refund Requests Are Reviewed
If a traveler requests a refund due to a property issue, Vidle Housing may request:
Photos or videos.
Screenshots of communication.
Reservation details.
Repair documentation, when applicable.
Additional information from the host or traveler.
Our Support Team reviews each case individually before determining whether a refund is appropriate.
Refund Processing
Approved refunds are returned to the original payment method used at checkout.
Most refunds are processed within 5–10 business days, although processing times may vary depending on the traveler's financial institution.
Questions About a Refund?
If you believe your reservation may qualify for a refund outside the standard cancellation policy, please contact Vidle Housing Support as soon as possible.
Our team will review the reservation, documentation, and applicable policies to determine the appropriate resolution.
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