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Notifications not sending

How to troubleshoot notification issues

Updated over 5 months ago

When Are Notifications Sent?

VMC notifications are typically sent when:
✅ A visitor arrives
✅ A delivery needs collection
✅ An emergency is activated
✅ A booking reminder is triggered

Notification Types & Fixes

📧 Email Notifications

  • Ensure your email is entered correctly in your account settings.

  • Check your spam/junk folder for missing emails.

  • Make sure your email provider is not blocking emails from VMC.

📱 SMS Notifications

  • Verify that your mobile number is entered correctly, including the international dial code:

    • Australia: +61xxxxxxxxxx

    • USA: +1-xxx-xxx-xxxx

    • UK: +44xxxxxxxxxx

  • SMS messages are sent from an international origin and may be branded with your organization's name.

  • VMC will detect your location settings if configured in the web dashboard.

📲 Push Notifications (VMC Mobile App)

  • Push notifications are available for users with the VMC Mobile employee app (iPhone & Android).

  • Ensure the app has permissions for location access and camera.

  • The app must be connected to the internet to receive notifications.

💻 Desktop & Live Notifications

  • Desktop notifications appear when users are logged into the VMC web dashboard on a browser.

  • Ensure your web browser allows notifications from the VMC website.

  • Check that your location settings are enabled in the browser.

🔍 Self-Diagnosis: Check Your Notification Logs

1️⃣ Go to Settings > Notifications Logs to see if messages were sent.


2️⃣ If the message is listed but wasn’t received, check local settings with your IT admin.

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