Printer issues are one of the most common support requests, but with a few simple steps, you can minimize or completely resolve these problems.
VMC supports the following Brother label printers for badge printing. Ensure you're using one of these supported models:
Brother QL-720NW (LAN, Wireless)
Brother QL-800 (LAN)
Brother QL-820NWB (LAN, Wireless, Bluetooth)
Recommendation: We suggest the Brother QL-820NWB printer for its features and compatibility
How Printing Works
Setting up a printer is simple! It connects directly to your iPad via Wi-Fi or Bluetooth (if supported).
1️⃣ When a visitor signs in, the iPad sends data to the VMC cloud.
2️⃣ VMC confirms the sign-in and sends the badge printing request back to the iPad.
3️⃣ The iPad communicates with the printer and prints the badge with the selected details (e.g., name, photo).
📌 Notes:
Multiple iPads can connect to one Wi-Fi printer.
Bluetooth printers only allow one iPad connection at a time.
Printer Configuration Options
Once you've installed the VMC iPad app and logged in, you can configure your printer:
Access Printer Settings: Tap "SETTINGS" at the bottom of the screen.
Printer under NETWORK PRINTER (Wi-Fi & Ethernet) – Select a network-connected printer. If not detected, perform a manual setup by entering the IP address and printer model.
IP Address – Displays the printer’s network IP once connected.
Bluetooth Search & Pair – For the Brother QL-820NWB series printer, this function works similarly to the Network printer option. It will display a list of available Bluetooth printers that you can connect to.
Printer under BLUETOOTH PRINTER – Clicking it lists available Bluetooth-enabled printers.
Paper Size – Default is 62mm x 100mm (DK-11202 labels recommended).
Print Test – Sends a test badge print job to check functionality.
Reachability Test – Checks if the printer is connected (without printing).
Printer Stops Working? Try These Fixes!
If your printer won’t print or displays an error on the iPad:
1️⃣ Log out & Restart the App
Tap the bottom-right corner of the iPad kiosk screen until the settings icon appears.
Tap it and enter your iPad kiosk password to log out.
Alternatively, force close the app (double-tap the home button & swipe up on the app window).
Log back in and check Printer Settings.
2️⃣ Reconnect the Printer
If your printer is not listed, try reconnecting it.
If listed, run a Print Test or Reachability Test.
Applies to both Wi-Fi & Bluetooth printers.
3️⃣ Check for Updates
Ensure you're using the latest version of the VMC app (download from the App Store).
Update your iPad to the latest iOS version.
4️⃣ Disable Unnecessary Features
If Bluetooth isn’t needed, turn it off on both the iPad & printer.
Turn off "Template Mode" on the printer:
Menu → Template Settings → Template Mode → Off.
5️⃣ Check Label Cassette
Ensure the label roll is inserted correctly.
Use only Brother DK-11202 labels (62mm x 100mm).
If labels are jamming, remove & reinstall the roll:
Turn off the printer.
Open the cover & remove the roll.
Reinsert properly, threading it through the slot.
Close the cover & turn the printer back on.
✅ During startup, the label roll should align automatically, and the LED should turn green.
📌 Important Notes
Printers get a unique IP address on the network. If turned off, the IP may reset, requiring reconnection.
Your IT Admin can set a static IP for the printer to prevent IP changes.
If the printer isn’t visible on the network, consult your IT Admin.
If the problem persists, your printer may need servicing. Brother printers come with a two-year limited exchange warranty. Contact Brother Service Centers for assistance.
⚠️ Label Compatibility:
VMC officially supports DK-11202 labels (62x100mm). Other formats may work but are not guaranteed. Ensure you're using genuine Brother labels and that they are inserted correctly.