What is two-factor authentication?
Two-factor authentication is a way to make your account more secure. When you have two-factor authentication enabled, you log in with both your username and password and with a code from your phone.
How do I activate two-factor authentication?
To enable two-factor authentication, start by logging in as a case manager in your system. Then, go to your preferences by clicking on the person icon in the top right corner. In your settings, click on the box next to the text ‘Enable two-factor authentication’. Then follow the steps below:
Download an authenticator app (such as Microsoft Authenticator or Google Authenticator) to your phone. You download the app where you normally download apps to your phone.
Open your authenticator app that you just downloaded. In the app, there is a function that allows you to scan the QR code that appears on your computer screen.
In the field ‘Enter the two-factor authentication code’, enter the code that now appears on your phone.
Don't forget to click on ‘Confirm’.
