The AI Assistant helps you quickly find information and take action across your Vitable account in one convenient chat box. Instead of navigating multiple pages, you can simply ask a question or request an action, and the assistant will retrieve the information or perform the task for you.
How do I access the AI Assistant?
Log into your Employer Dashboard at employers.vitablehealth.com.
Click the chat icon in the lower right hand corner.
Start chatting with the AI assistant with any tasks or requests that you need.
Note: If you prefer to speak with a person, you can request to chat with Vitable's support team by clicking on "Chat with a human →".
What can the AI Assistant do?
Employee Management
You can use the AI assistant to search for employees and manage their records.
Actions include:
Search for employees
Add new employees
Update employee details
Terminate employees
Reactivate employees
Show employee details
View eligibility status
View dependents
View enrollment information
Example questions
“Who is currently eligible for benefits?”
“Add a new employee.”
“Terminate an employee.”
Open Enrollment Tracking
During open enrollment, the AI assistant can help track participation and identify employees who still need to enroll.
Actions include:
View open enrollment status
View enrollment progress
List enrolled employees
List employees who have not enrolled
View enrollment numbers by benefit
Example questions:
“How is open enrollment progressing?”
“How many employees enrolled in each benefit?"
“Who hasn’t enrolled yet?"
Payroll Deductions Insights
The AI assistant can help you understand payroll deductions and benefit costs.
Actions include:
View payroll deduction summaries
View a per-employee cost breakdown
View premium vs. contribution splits
Example questions:
“What are our total monthly payroll deductions?”
“Break our payroll deduction down by benefit, by employee.”
“What's the premium vs. contribution split?”
Billing and Invoices
You can use the AI assistant to review billing information and access invoices.
Actions include:
Show your latest invoice
List past invoices
Show billing totals over time
Download invoice PDFs
Example questions:
“What did we pay last month?”
“Download our most recent invoice.”
“Show my latest invoice.”
“Show billing costs over time.”
Occupational Health Analytics
For employers using Occupational Health services, the AI assistant can help analyze service requests and lab orders.
Actions include:
Show recent lab results
Show lab results by location
Analyze lab order trends
Retrieve specific service request records
Example questions:
“Show lab results from last week.”
“Show lab results from Pittsburgh.”
“What are our recent lab order trends?”
Note: While Vitable AI is designed to provide accurate information, generated responses may occasionally be incomplete or inaccurate. We recommend reviewing important information.
If you have questions or something looks incorrect, contact Vitable Support: