Liferaft is now part of Vitable Health. We’re excited to bring you an expanded suite of benefits, streamlined administrative tools, and access to Vitable’s modern, all-in-one health benefits platform.

Over the next few months, we’ll begin gradually migrating Liferaft accounts to the Vitable platform. Until then, your current setup remains unchanged—and we’ll send timely updates by email with any actions needed on your part.

As a welcome gift, your team now has one year of complimentary access to Vitable Primary Care. This service includes unlimited virtual visits, same-day scheduling, mental health support, and $0 prescriptions and labs. It’s designed to give your employees fast, high-quality care—without copays, deductibles, or unnecessary delays.

Is anything changing with my account right now?

Not at this time. Your current Liferaft services will continue without interruption. When it’s time to migrate your account to the Vitable platform, we’ll notify you directly via email with clear next steps.

What’s staying the same?

Your reimbursement setup, employee contributions, and administrative access will remain unchanged for now. No action is needed unless requested by our team.

What’s changing?

In the coming months, you’ll transition to the Vitable platform—which offers a modern interface, easier navigation, and streamlined HRA administration. We’re continuing to build on the Liferaft foundation to make it even simpler to manage your HRA while unlocking access to Vitable’s full suite of benefit options, including dental, vision, hospital indemnity, and $0 primary care.

Will we need to re-enroll employees in their plans?

No. This transition does not affect employees’ current health plan enrollments. They will continue using their existing plans and processes.

Will our pricing change?

No. There are no pricing changes as part of this transition. Your current pricing structure will remain the same unless you decide to make changes to your plan or contribution design.

Do we need to sign anything?

Yes. To ensure continued, uninterrupted support of your Liferaft HRA account, you should have received an invitation to sign an agreement via HelloSign. This agreement allows us to complete the transition to Vitable while keeping your account and services unchanged. If you need the link resent, feel free to reach out to support@vitablehealth.com or call 484-262-4872.

What is Vitable Primary Care, and why are we getting it?

As a welcome gift, your team now has complimentary access to Vitable Primary Care for one year. This service includes $0 primary care and mental health visits, free prescriptions and labs, and virtual or in-home care in select areas. It’s designed to reduce out-of-pocket costs and improve everyday access to care.

How do employees activate their care?

Once you sign the transfer agreement, each of your eligible employees will receive a welcome email with instructions to activate their Vitable account, book visits, and begin accessing services.

Does Vitable Primary Care replace our health insurance?

No—it works alongside your employees’ insurance to make primary and mental health care more accessible and affordable. Insurance is still used for major services like hospital care or specialty procedures.

Is our HRA setup changing?

Not immediately. Your existing reimbursement model remains the same unless you choose to make changes. We’ll notify you if and when anything requires your action.

Can employees still submit reimbursement requests the same way?

Yes. If employees are currently submitting claims for reimbursement, they can continue doing so and will receive direct deposits as usual. Once transitioned to the Vitable platform, the process will remain familiar—with additional tools to make claims even easier.

What happens to unused funds?

Rollover policies will continue according to your current plan design. The transition will not affect rollover rules or fund expiration timelines.

Will our employees need to learn a new system?

Eventually, yes—but the transition will be phased and fully supported. When it's time to migrate, we’ll provide clear communications, employee onboarding materials, and dedicated support to ensure a smooth experience.

If you have any questions about your HRA, please contact our HRA support team and we'd be delighted to assist you:

We’re here to support you every step of the way!