Volunteer Knowledge Hub

With Volunteero's dedicated Knowledge Hub feature, your staff team can create helpful articles and resources within your dashboard that are instantly accessible through the Volunteero app.

These resources are instantly accessible through the Volunteero App, allowing volunteers to find answers to common questions anytime. Staff users can also copy direct links to articles from your Knowledge hub and publish them into mission descriptions or chat messages.

If your organisation uses Volunteero's AI support feature, then your knowledge hub articles can provide as context for your AI support chat.

First of all, you'll need to check that the staff users on your Volunteero dashboard have the right permissions to view, edit or manage this feature. You can visit the system settings section of the dashboard and into the 'roles' tab to review any of the custom-made staff user roles on your account.

For more information on creating and editing staff user roles, please read our dedicated guide here.

Once your staff users have the correct permissions, then you're ready to get started on preparing the resources for your dedicated volunteer knowledge hub!

The possibilities of resources within the knowledge hub are really is limitless, see this as a method of sharing articles, guides, images or documents with your volunteers directly within the Volunteero app!

Let's get started with creating some articles in the knowledge hub!

Firstly, click into the 'knowledge hub' tab on your account to get started.

Click + Article on the right-hand side to create your first volunteer knowledge hub article.

Title

Give your article a clear title that will be recognisable to your volunteers

Category

The article categories are customisable to your organisation, so it is worth thinking about how you want to categorise your articles within the knowledge hub.

Some examples may include:

Content

Input your article content in this section. Here you can make use of Volunteero's rich text and media fields to:

The above example for a volunteer agreement can be useful to share within your knowledge hub to serve as a reminder of the agreement between your organisation and volunteeers. However, if you require volunteers to sign and/or acknowledge a document within Volunteero , then making use of our forms feature can allow you to do this. Read more in our guide.

Preview

Preview how your article will be viewed by volunteers on the app.

Apply changes

Finally, don't forget to apply the changes! You don't want to lose all of your hard work.

Once saved, the article will have a generated direct link which you can copy and share directly with your volunteers via a mission description or chat message.

For more info on creating a mission, read our step-by-step guide here. And if you're keen on sharing via a chat, then you can check our guides for the chat feature here.

Your organisation may want to make the most of volunteero's volunteer knowledge hub to customise articles and resources for your volunteers that may include:

It's likely that over time, your articles will benefit from a spring clean and need some updating. Any changes can be made in the relevant article by clicking into it on the management side and opening up the content editor. Any changes a staff user makes to an article will be instantly available to volunteers via the app (as long as the 'Apply Changes' button has been selected!)

Your knowledge hub articles are visible to volunteers directly in the Volunteero app, they can find the articles in the Knowledge & support articles section on their profile tab.

You may also wish to share specific articles more directly with certain individuals or groups of volunteers. To do this, copy the article's direct link at the top of the article content and paste this link wherever you need to share it.

This may include:

You can also use your articles to power your AI support chat. This feature allows an AI agent to reply to your volunteers, and handle answering frequently asked questions through an AI chat in the chat feature. To enable this you will need to train the AI bot and feed them with the right information. If you are planning to use this feature your AI agent will be able to learn from your knowledge hub articles as, so please bare that in mind when creating and updating your articles.