Our experience shows that sometimes it's necessary to change the details of an offer, such as the dates or the fees. Don't worry, it's really easy! The following guide helps you to learn how to change the details of your offer.
1. Access Your Applications
Log in to your account and click on the “Applications” button in the top menu.
Your Application Dashboard will show all current applicants. Click “Details” on any application to open it.
2. Initiate Offer Changes
On the application details page, click on the “Change Offer” button at the top.
3. Update Dates, Number of Volunteers, Fees and Add-Ons
✏️ Dates
Click on the calendar to change start or end dates if needed (e.g., based on your availability or the volunteer’s request).
👥 Fellow Travellers
If the applicants don’t meet your requirements, the group is too large, or someone opts out, simply uncheck the travellers you wish to remove.
💰 Fee Adjustment
Under Breakdown of Fees, adjust the price if necessary.
Important: Click the blue checkmark after editing to save the new price - otherwise the change will not apply.
➕ Add or Remove Add-Ons in an Offer
Below the pricing section, you’ll find Add-Ons. This allows you to:
Add extra services the volunteer requested
Remove add-ons that you cannot provide (e.g., private room unavailable)
Simply tick the box to include an add-on.
Untick it to remove it.
👉 The offer price updates automatically based on your selection.
Good to know: If you have not added any additional services to your programs yet, you can easily do so by editing Step 6 of your program.
Best Practice:
After making any changes to an offer - whether it’s dates, fees, add-ons, or the number of volunteers - always inform the volunteer via message so expectations are clear.
4. Send the Updated Offer
Once all changes are made and you've reviewed the offer, click “Send Offer” to send the updated offer to the volunteer.
