Organisations
NGOs and volunteer agencies find answers here
📝 Getting Started with Volunteer World
Everything you need to know to register your organization, create your social project, and submit your first volunteer program step by step.
How to register my volunteer organizationThis article will help you to understand how to sign up on Volunteer World and thus become a part of our community.
How to create a social projectUse this guide to create and improve your social project page by adding information about your social project.
How to submit a volunteer program - Step 1With the help of this article you will learn how to embark on submitting a new volunteer program.
How to submit a volunteer program - Step 2Learn what to include in the "Detailed Volunteer Program Description" and how to handle the "Video" and the "Internet Access" data fields.
How to submit a volunteer program - Step 3This article will lead you through step 3 of our submitting process and help you to gain knowledge about the various text fields.
How to submit a volunteer program - Step 4Use the following guide to learn how to upload images.
How to submit a volunteer program - Step 5This manual leads you through fees, accommodation, food and airport pickup details. As well as on how to finalise your program submission.
How to request publication of my volunteer programBefore your volunteer program will be published on our platform, you have to request publication for it. Learn how to do in this article!
How to handle feedback within the submission processThis guide will lead you through our feedback process for your new volunteer program and teach you how to handle it.
✏️ Project & Program Editing
Edit your project details, update programs, and keep your listings active and up to date.
How to edit my volunteer programUse the following guide to learn how to change information about your volunteer program and thus improve its quality.
How to edit my social projectUse the following guide to learn how to change information about your social project and thus improve its quality.
How to add multiple volunteer programsThis article provides guidance on how to replicate programs and thus benefit from saving time.
Reopening Badge for Your ProgramsThis article provides guidance on how to pause your program.
📬 Handling Applications
Learn how to manage volunteer applications — from reviewing and making offers to handling cancellations and final confirmations.
How does the application system workRead this guide to gain a deeper understanding on how Volunteer World's application system works.
How to make an offerThis guide will help you to understand how to make an offer to volunteers as the first step in our application process.
How to change my offerThis article will help you to understand how to change an offer you made to a volunteer.
How to handle a group applicationThis guide shows you how to handle an application from two or more volunteers.
How to contact a volunteerIn this article you will learn how to send messages to a volunteer.
How to arrange the final paymentThis article Shows you how to arrange your final payment with the volunteer.
What happens if an application is canceled?Read this article to discover what to do after an application is cancelled and learn more about Volunteer World's refund guarantee.
How to cancel a volunteer application as an OrganizationHere, we guide you step by step on how to reject volunteer applications when they are not suitable for your program.
How to share documents on Volunteer WorldRead this article to learn about the two options you have to upload documents on Volunteer World.
💸 Commission & Fees
Clear info on how our fees work and what they help support.
What is the deposit?Read this article and be prepared
Why do I need to pay a commission?Discover why you as an organization need to pay a commission to Volunteer World.
✅ Building Trust
Show your commitment and credibility by adding trust elements to your profile and website.
What is the trust badge and how to add it to my website?Read this article to learn more about Volunteer World's trust badge and how to integrate it on your website.
⚙️ Account & Settings
Manage your login details, contact info, and organization account preferences.
How to change my email addressUse this guide to understand how to change your email address on our platform.
How to change the contact person of my social projectThis manual will show you how to change the name of your social project's contact person.
🧾 Taxes & Legal
Key info on VAT, tax obligations by region, and managing your organization’s legal details.
How do I enter my VAT informationThis guide will provide guidance on how to enter VAT (Value added tax) information.
Do I have to pay taxes when my organization is based outside of EuropeRead this article to learn more about whether you have to pay taxes when your organization is based outside of Europe.
Do I have to pay taxes when my organization is based in EuropeLearn more about whether you have to pay taxes if your organization is based in Europe.
Do I have to pay taxes when my organization is based in GermanyDiscover whether you need to pay taxes when your organization is based in Germany.
How to delete my organization's accountIf you want to delete your account as an organization, read this article to learn more.