To be able to use your Voly Virtual Card, you will need to follow the steps below to activate it first.
1. To activate your Voly virtual card, you will need to log in to the B4B portal
B4B is our banking partner who provides card and payment services for our clients.
2. You will need to register with B4B directly by clicking Don’t have an account? Register.
Please note: that you cannot use your Voly username and password on this portal. You will only need to log in to the B4B portal once in order to activate your card.
3. Enter the 9-digit card ID for your virtual card.
If you do not know your 9-digit Card ID, follow the steps below
a. On the Voly banking page. Click banking, then click on the relevant card. The card ID will appear beneath the name of the card
b. On the Voly Money Summary. Click into the relevant currency float, and then you will see the card ID on each card’s tile.
If you do not have access to the Voly Money Summary, please reach out to one of the following options:
c. If you are currently onboarding with Voly, the Implementation team will be able to provide you with the 9-digit ID.
d. If you are an existing client, your Client Relationship Manager will be able to provide you with the 9-digit ID.
e. You can start a live chat on the Voly website to seek support with accessing your card ID
4. Enter your date of birth
Please Note: The date of birth is the one provided to us by the person who ordered the virtual card. If you are entering your date of birth and it is not correct, please check which DoB was provided by the person who ordered the card
5. Please pick a username for your B4B portal account (this account will only be used to activate your virtual card)
6. Please choose a password for your B4B portal account
Please note: your password must be a minimum of 8 characters and contain a mixture of upper-case character, lower-case character, a digit and a symbol
7. You will now be prompted to log in using the account you have just created
8. A security code will be sent by SMS to the mobile number provided when the cards were ordered. Please enter the code.
Please Note: If you are not receiving the SMS, please check which mobile number was provided by the person who ordered the card.
9. Please review & accept the B4B virtual card terms and conditions
10. Click card on the left navigation bar
10. Click show card details. You will then see a pop-up showing the card number, expiry date and CVV. Your card is now activated.
Once your virtual card has been loaded with funds on the Voly platform, you can start using it to make purchases. You are able to:
· Use the details to make online purchases
· Add the card to Apple Pay / Google Pay
If you experience any issues whilst activating your Voly virtual card, please feel free to start a live chat with a member of our Client Support team.
Still have questions?
Send us a message through the chat icon in the web app, email us or keep looking through our Help Centre for more information.