Note: If you are enrolled in a Workshop Tutoring study plan, class cancellations must be handled by our Support Team. Please use the support widget in your Voxy account to request a live agent for assistance.
How to cancel or reschedule a class:
1. Access the "Private Classes" page:
Go to the Private Classes section from the Live Instruction menu.
Click on My Classes to view all your scheduled lessons.
Find the class you wish to cancel or reschedule under the section "Upcoming Classes":
Select the scheduled class that you want to cancel or modify.
Cancel or Reschedule:
To cancel, click the Cancel the class button and provide a reason for the cancellation.
If you wish to reschedule, you will be able to book a new class with the same teacher right away by following the booking process.
Review the Cancellation Policy, specify the reason for cancellation, and press "Cancel Class"
Rescheduling:
After canceling the class, you can reschedule a new class with the same teacher by selecting a new date and time from the teacher's availability page.
Teacher-Led Course Students in Chile
Are you a learner based in Chile who receives class invitations outside the Voxy platform?
If you need to justify an absence or cancel a class, please submit your request to the Learner Support Team at chile.soporte@voxy.com at least 24 hours before your class start time. A support representative will review your request and update your attendance status accordingly.