Group classes are a great way to enhance your language skills in a dynamic, interactive setting. Led by our native-speaking teachers, these sessions help you improve your speaking and listening skills while connecting with fellow learners from all over the world!
Follow these simple steps to reserve your seat and make the most of your experience.
Step 1: Set Your Timezone
This is the most important step! Before you browse or book, please ensure your timezone is set correctly. When your timezone is accurate, all class times will automatically display in your local time, preventing any confusion.
How to update: Go to your Profile page to select your region.
Tip: If you aren't sure which timezone to select, try searching for your country’s capital or your specific state/region in the "time zone" field.
Step 2: Find Your Class
Once your clock is set, browse the available classes to find one that suits your interests.
Navigate to Group Classes: At the top of the page, click on Live Instruction and select Group Classes from the dropdown menu.
Browse Your Options: This page displays classes appropriate for your proficiency level. You can see the lesson theme, the teacher’s name, the date/time, and the specific lesson plan.
Filter by Schedule: Use the filters at the top of the page to select specific days of the week or time ranges to narrow down your options.
Step 3: Reserve Your Seat
Once you've found a class you're excited about, it's time to book it.
Click Reserve: Simply click the Reserve button for your chosen class.
Confirm Your Spot: Once confirmed, the class will move to the top of the page, and the button will change to "Class Reserved."
Please note: You can only reserve one group class at a time. After you attend the session, you’ll be able to book your next one.
Step 4: Join the Class
When it’s time for your lesson, joining is just a click away.
Look for the Green Button: Five minutes before the start time, the "Class Reserved" status will change to a green Join Now button.
Punctuality Matters: You have up to 5 minutes after the class starts to enter the room.
Enter the Classroom: After clicking "Join Now," click on Join the meeting to meet your teacher and classmates.
Pro Tip: For the best experience, turn your camera on! Interactions are much more engaging when everyone can see each other. Please use a headset with a microphone and stay in a quiet place.
Troubleshooting Common Issues
If you have trouble with your camera or audio, try these quick fixes:
Close Other Apps: Ensure Zoom, Google Meet, or Microsoft Teams are completely closed.
Update Your Browser: Use the latest version of Google Chrome for the best stability.
Clear Your Cache: If problems persist, try clearing your browser's cookies and cache data.- Lesson Link Stability: In most cases, the lesson link for a group class remains unchanged after booking. However, unforeseen circumstances, such as a teacher substituting the lesson plan, may result in a change to the lesson link.
How to Cancel or Reschedule
If your plans change, you must cancel before the "Join Now" button appears (at least 5 minutes before class starts). Check our article, Can I cancel or reschedule my group class? for detailed instructions.
How to Review a Lesson from a Completed Group Class
If you would like to review the materials from a Group Class you have already attended, follow these steps: Once a group class session ends, access to the video or classroom content for that session is no longer available. However, learners can still review the content topic by following these steps.
Go to the Catalog: Navigate to the Catalog section of your dashboard.
Search for the Lesson: Select the Lessons tab and use the search bar to type in the exact lesson name or specific keywords related to the topic.
Filter Results: If you have many results, you can use the filters on the left to narrow down the proficiency level or topic.
