Queue List Page
Create a New Queue
To create a new queue, select the New Queue button.
Modify an Existing Queue
To modify a an existing queue, select the queue name from the list to enter the queue configuration page.
Queue Configuration Page
Links & QR Codes
If you'd prefer customers be directed to a specific queue rather than the customer landing page which shows all queues, you may use the URL or QR code listed here.
Name & Description
Enter a queue name and description. The description can either be shown or hidden on the customer site and kiosks. You may also choose to enter a unique email sender name for messages sent to the customer via email. By default, this is the location name.
Service Types
Queues may be configured without service types, but it is strongly recommended that you create at least one to get the most from the platform's reporting capabilities.
The Service Types button redirects to the Service Types Settings page.
Require Service Type toggle ensures at least one service type must be created for the customer to select before joining the queue.
Show waivers for additional service types toggle allows customers to complete forms and waivers when selecting additional service types in addition to primary service types.
You may choose to prompt or require the customer to select at least one additional service type in addition to a primary service type, and limit the number of additional services types they choose.
Estimated Wait Time Calculation
By default, queue wait times are calculated based on previous ticket processing times as well as other location metrics. The more tickets that have been completed at the location, the more precise the calculation becomes. You may choose to override this and instead provide a fixed number of minutes each ticket will add to the queue's estimated wait time. This can be useful to temporarily enable at new locations at which few tickets have been processed.
Queue Color
Each queue's tickets on the queue page may be assigned a unique color via HEX code.
General Queue Settings
Enable Queue: Tickets may be created and appointments may be booked for service types within it, and the data will them will appear in dashboards and reports. Disabling the queue is an alternative to deleting it entirely, if you wish to turn it back on later without having to set it up from scratch.
Show queue on Lobby Displays: The queue and its service types can be displayed on lobby displays.
Show queue on Kiosks: The queue and its service types are can be displayed on kiosks, allowing customers to join the queue and/or book appointments.
Show queue on Map: The queue and its service types can be displayed on the customer map
Join queue via Customer Site: The queue and its service types are can be displayed on the customer site, allowing customers to join the queue/book appointments.
Join queue via SMS: The queue and its service types can be joined and/or booked by customers via SMS. This is a legacy feature and not recommended by WaitWell for use.
Enable queue-specific numbering: Tickets created for service types within this queue are assigned customizable alpha-numeric identifiers instead of the default numeric identifiers what are shared with other queues at the location.
Join queue via Customer Site: The queue and its service types are can be displayed on the customer site, allowing customers to join the queue/book appointments.
Prevent Transfers: Tickets may not be transferred to service types within this queue from other locations
Close queue automatically: New tickets may not be generated for services types within this queue if the system determines there is insufficient time remaining in the day based on the business hours or queue hours.
Close queue down until next opening time: The queue is temporarily closed until this toggle is turned off or until next business day. This can be useful in case of unexpected temporary closure such as a fire drill. This toggle is also accessible directly on the queue page.
Queue Capacity
If you wish to limit the number of active tickets in the queue, you may enter it here. If left blank, which is the default, the capacity is unlimited.
Maximum Active Appointments Per Customer
Choose the maximum number of appointments a customer may book for services types within the queue as well as the period, which can be daily, weekly, or monthly.
Queue Hours
You may choose to override the location business hours with unique hours and modified hours (such as holidays) during which customers may join or book service types within the queue.
