Overview
The map is an interactive, visual interface for customers to see your organization's locations and quickly join queues and/or book appointments.
Map Settings for All Locations
WaitWell Key: The key required to adjust settings on devices displaying the map
Font Family: Choose a typeface for your organization's maps
Location Marker Type: Choose a simple,, simple with estimated wait time, or detailed, marker to show on your organization's maps.
Location List Side: Choose whether to show the location list on the left or right side of your organization's maps.
Show a filter for selecting multiple service types on the map: Allow the customer to choose multiple service types when joining a queue or booking an appointment on the map.
Show the "Find My Appointment" Button: Allow customers to enter their name, email, or phone number in a search bar to access their appointment information.
Custom Phrases
Optionally override default map labels with custom text.
Location Specific Settings
Location List
Choose whether customers may join queues and/or book appointments at this location directly from the map.
Map Visibility
Show location on map: Under Location Specific Settings of the Map Settings Page, enable the Display this location on the map and in the map list to show the location on the map.
Show queue on map: In the queue configuration window, enable to show the queue on the map.
Show service type on map: In the service type configuration window, enable to show the queue on the map.
Typically, locations, queues, and service types configured to show on the customer site should also be configured to show on the map, but this is not required if you have unique workflow needs. If a queue or service type is hidden on the map but visible on the Customer Site, customers who navigate to the site directly (e.g., via a Join Queue link) will still see it. The map toggle only affects what appears on the Service Locator Map.