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How do I accept or decline a booking request?

Approve or turn down the bookings your clients request in the Journal app.

Here's how to accept or decline an appointment a client has requested in the Walkies Journal app.

Accept a request

  1. Tap Inbox, then Requests. The number beside it shows how many are waiting.

  2. Tap a request to check the details. You can change them before you decide.

  3. Tap Accept. It's booked on your calendar, and your client is told unless you've turned that off.
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Decline a request

  1. Open the request from Inbox > Requests.

  2. Tap Decline, then confirm. The request is kept as declined, and your client is told unless you've turned that off.
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Accept or decline several at once

  1. In Inbox > Requests, tap the checklist button at the top.

  2. Choose Select to pick requests, or All, under Accept requests or Decline requests.

  3. Confirm. With All, requests that overlap something already booked are skipped.
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Good to know

  • A repeating request is accepted or declined as a whole series.

  • Rows are marked when a request clashes with something on your calendar.

  • The button at the top of the request decides whether your client is told. Its starting setting comes from Menu > Client notifications.

  • The invoice type starts from the client's preferred billing, or your company's. With When booked, the invoice is created when you tap Accept. See How do I invoice an appointment when I book it?

  • If you ask clients to pay when they book, their request shows Pre-paid. Its dates, pets and prices can't be changed, and declining it cancels their payment, so they aren't charged.

  • Clients can only request times you're free if Check availability is on. See How do I set my availability and working hours?

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