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How do I take payment when clients book?

Have clients pay by card when they request a booking, taken when you accept.

Here's how to have clients pay by card when they request a booking in the Walkies Journal app. The money is held when they book, and only taken when you accept.

Turn it on

  1. Tap the menu button on Home. On iPad, it's in the sidebar.

  2. Under Company, tap Client booking.

  3. Turn on Require pay at booking.

  4. Tap the ✓ to save.
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What your client sees

Their booking button says Pay & request, with the price, an optional tip and any card fee. They're told the payment is held and only taken once you confirm.


When a paid request arrives

  • It's in Inbox > Requests, marked Pre-paid.

  • Accept it, and the payment is taken. A paid invoice is created for it, which you can refund later if you need to.

  • Decline it, and the hold is released, so your client isn't charged.

  • Its dates, pets and prices can't be changed, because that's what the client paid for.

  • If they booked several appointments in one go, accepting or declining one does the same for the rest.
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