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How do I reschedule or change an appointment?

Move an appointment to a new time or day, or change its details.

Here's how to move an appointment to a new time or day, or change anything else about it.

Reschedule an appointment

  1. Tap Appts and choose the day.

  2. Open the appointment.

  3. Tap the date.

  4. Tap Time and set the new time, then tap the ✓. To move it to another day, tap Date instead.

  5. Tap the ✓ on the date screen.

  6. Tap back, then Save changes.
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Repeating appointments

When you tap back, choose:

  • Save for this appointment only to change just this visit.

  • Save for future appointments to change this visit and every one after it.
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Change other details

On the same screen you can change the pets (Add/remove pets), add-ons, travel, tip, discount, surcharges and notes. Tap Edit at the top to change the service. Then tap back and save.


Drag it in Day view

In Day view, press and hold an appointment, then drag it to a new time, or drag its edge to change how long it is. Confirm with Update appointment. This doesn't work for all-day or multi-day appointments.


Telling your client

  • The bell button at the top of the appointment decides whether your client is told about the change. Its starting setting comes from Menu > Client notifications > Updated.

  • When you drag in Day view, there's no bell button, so check the appointment afterwards if you need to tell your client.
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Good to know

  • Walkies warns you if the new time overlaps another appointment, but you can still save it.

  • If the appointment has already been invoiced, the invoice isn't changed. Open the invoice to change it.

  • To cancel instead, see How do I cancel an appointment?

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