You can refund a payment a client made with Walkies Pay, in full or in part, from the invoice.
Refund a payment
Open the invoice from Invoices > Paid.
Under Payments, tap the payment.
Choose Refund Payment to refund all of it, and confirm with Refund.
Or choose Custom Refund, and enter how much to refund. It's refunded as soon as you enter it.
The payment then shows Refunded or Partially Refunded, with the date.
What your client gets
A "Refund issued" message. It can take up to 10 business days to show on their statement.
Payments made another way
Refunds in Walkies are for Walkies Pay payments. For cash, check, bank transfer and payment links, give the money back the same way, then tap the payment and choose Delete, or mark the invoice as unpaid.
Good to know
If the client paid the card fee, a full refund gives that back too.
If you've partly refunded a payment and need to refund the rest, contact us through the Walkies app.
To take money off a future invoice instead, give the client credit. See How do I give a client credit?