If your pet sitter allows it, here's how to cancel an appointment yourself in the Walkies Journal app. The same steps withdraw a request you've sent.
Cancel an appointment
Tap Appts, then All (or Requests for a request).
Tap the appointment.
Tap Cancel appointment.
Tap Cancel appointment again to confirm.
The appointment is removed, and your pet sitter is told.
Repeating appointments
For an appointment that repeats, choose Cancel this appointment to cancel just that one, or Cancel all future appointments to cancel it and every one after it.
When you can't cancel
The app explains why, and offers Message pet sitter, which opens a message asking them to cancel it for you:
Message your pet sitter to ask them to cancel this appointment. Your pet sitter hasn't turned on cancelling in the app.
Cancellation window passed. Your pet sitter needs a few days' notice, and it's now too close to the appointment.
This appointment has been started. The visit is already under way.
Group appointment. You're sharing the appointment with other clients.
Good to know
There are no cancellation fees in the app. An invoice you've already been sent stays, so ask your pet sitter about it.
If you paid when you booked, cancelling the request cancels everything you paid for together, and the payment held on your card is released.
You can't reschedule in the app. Message your pet sitter, or cancel and book again. See How do I book an appointment?