If Walkies shows a Locked screen, it's because of your company's Walkies plan, not a problem with your account or your phone. Team members can only use Walkies while the company has an active plan with room for everyone on the team. Your team's admin can fix it, and the app unlocks by itself as soon as they do.
Why your app is locked
There are two reasons, and the message on the Locked screen tells you which one it is:
Your company has no active plan: the company's subscription has ended, been cancelled, or a payment didn't go through. Team members need an active Walkies Pro or Max plan to use the app.
Your team has too many team members: your company's plan covers fewer people than are on the team. Everyone on the team counts, including the account owner.
What to do if you're a team member
Ask your team's admin to sort it out. They're the only ones who can change the plan.
Leave the app open, or come back to it later. As soon as your admin fixes it, Walkies opens by itself. You don't need to sign out or reinstall.
To ask us a question, tap Chat with us on the Locked screen.
Your walks, visits and appointments are all still there. Nothing is lost while the app is locked.
What to do if you're the admin
No active plan: go to Menu > Subscription and choose a plan that includes a team, Walkies Pro or Max. If a payment failed, update the card you pay with, and the plan starts again.
Too many team members: choose a plan with room for your whole team in Menu > Subscription, or remove people you no longer need in Menu > Team. To have more than 10 people, chat with us.
Good to know
Walkies Plus is for one person, so team members can't use it. Your team needs Walkies Pro or Max.
If you're locked out when signing in, with Account is temporarily locked, that's different: it's after too many wrong passwords. Reset your password, or wait and try again later.
For what team members can see once they're in, see What can team members see and do?