Let a client know you're heading over with the bell on their appointment card. They get an "I'm on my way" message with the time you should arrive, so they're not left wondering, even if you're running late.
Tell a client you're on your way
Tap Appointments.
In List view, tap the bell on the appointment's card.
Tap You're on your way.
Notified client shows, and your client gets the message straight away.
In Day, Week or Month view, tap the appointment's card to show its options, then tap You're on your way.
What your client gets
A message saying I'm on my way đ. With the arrival time, it also says how long you'll be and when you should be with them, like "Anna should be with you by 3:45pm".
It goes by push notification in the Walkies Journal app, and by email, SMS or WhatsApp, depending on what's turned on for that client. Clients don't need the Journal app to get it.
SMS and WhatsApp need Walkies Pro.
It's sent once. It doesn't update as you travel, and your location isn't shared, only the arrival time.
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The arrival time
It's on to start with. If the client has an address, the message includes how long you'll be and when you should arrive. Will send client your ETA shows under You're on your way when it will.
Walkies works it out from where you are when you tap it, to the client's address.
To send it without a time, turn off Share arrival time in Menu > Your app settings > ETA and directions.
Choose Driving or Walking on the same screen, under Travel mode.
With no address, or if Walkies can't get your location, it still sends, just without a time.
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When the bell doesn't show
You've already sent it for this appointment. It can only be sent once.
The appointment has started.
It's Busy or Holiday time.
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If your client didn't get it
On your way has to be on for everyone, in Menu > Client notifications, and for that client. See How do I choose which notifications all my clients get? and How do I choose which notifications a client gets?
The client needs a way to get it: the Journal app with notifications allowed, an email address, or a mobile number for SMS or WhatsApp.
It isn't sent for a request you haven't accepted yet, or for an appointment on an earlier day.
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Good to know
Team members can send it for their own appointments.
It doesn't start the walk or a travel log. Start those when you're ready. See How do I start a walk or visit from an appointment?
You can't send it from the web app.