Here's how to charge for an extra that isn't one of your services, like a muddy bath or a key collection, on one appointment or invoice. It's added like any other add-on, but it isn't saved to your Services.
Add one to an appointment
Tap Appointments and open the appointment.
Under Add-ons, tap Add add-on.
On Select add-ons, tap Add one-off add-on. It's just above Add service.
Under Name, give it a name, like "Muddy bath". Your client sees this name.
Under Amount, enter the price for one.
To charge it more than once, tap + on the count under the amount. The count shows the total, like "Muddy bath × 2".
Tap the ✓. You're back on Select add-ons, with the one-off at the top.
Tap the ✓ to add it to the appointment.
Save the appointment. On a repeating appointment, choose Save for this appointment only or Save for future appointments.
When you book a new appointment, Add one-off add-on is on the add-ons step too.
Add one to an invoice
Tap Invoices and open the invoice.
Under Services, tap Add service.
On Select services, tap Add one-off add-on, then follow steps 4 to 7 above.
Tap the ✓. The invoice total changes straight away.
When you make an invoice by adding services yourself, Add one-off add-on is on the Select services step too. See How do I invoice a one-off charge?
In the web app
Click Add one-off add-on in the appointment's Add-ons section or the invoice's Services section. Fill in the Name, Amount and Quantity, then click Done. Done stays greyed out until there's a name and an amount above zero.
To change one, click its name. You can change its count or remove it on its row.
Change or remove it
Tap the one-off add-on on the appointment or invoice. Change its name, amount or count, and tap the ✓.
To remove it, tap the delete button at the top left, then Remove. On Android, tap Remove at the bottom of the screen.
If you tap the ✓ without a name, or with an amount of zero, you'll see Cannot save add-on. Add both and try again.
How it's charged
It's the amount times the count, however many pets are on the booking.
It isn't saved to your Services, so clients can't book it, and it's never added to other bookings.
Service tax applies to it, like any add-on.
Your client sees it as its own line, under its name, on the appointment and the invoice: in the Walkies Journal app, on the invoice email and PDF, and in a web browser from the appointment or invoice link.
Good to know
On a repeating appointment, it's only copied to later visits if you choose Save for future appointments.
In payroll, it's paid like any other add-on, with your team member's rates.
Only admins and sub-admins can add one. Team members see an add-on's name and count, but not its price.
You can't change the add-ons on an appointment your client paid for when they booked it.
For an extra you'll charge again and again, add it as a service instead. See How do I add a service?
To charge a percentage, or a fee like a late booking charge, add a one-off surcharge instead. See How do I add a surcharge to an appointment or invoice?