Here's how to add a surcharge to one appointment or invoice yourself: one of your surcharges, the same one more than once, or a one-off surcharge that's only for that appointment or invoice.
Add one of your surcharges
Open the appointment, or open the invoice from Invoices.
Scroll to Total and tap Surcharge.
On Add surcharge, tap + on the surcharge you'd like.
Tap the ✓ to save.
Surcharges that match the appointment's services, pets and dates are under Can apply. The rest are under Does not apply and can't be picked. You can pick a surcharge marked Manual by hand too.
Add the same surcharge more than once
On Add surcharge, tap + again for each extra time, like two lots of a key collection charge. The row on the appointment or invoice shows the count, like "Key collection × 2", and the amount is the surcharge times the count.
To change the count later, tap the surcharge's row on the appointment or invoice. Add surcharge opens at its count. Tap − to lower it.
Add a one-off surcharge
For a charge that isn't one of your surcharges, like a late cancellation fee for one client:
On Add surcharge, tap Add one-off surcharge.
Give it a Name.
Choose Fixed amount or Percentage, and enter the amount.
Set how many times it applies, if it's more than once.
Tap the ✓. It's added to the top of the list, ready to use.
Tap the ✓ to save.
A one-off surcharge is only on that appointment or invoice. It isn't added to your surcharges, so it's never added to other bookings. To change it, tap its row.
How it's charged
A fixed one-off surcharge is added once for each time you set, however many pets, days or nights the booking has.
A percentage one-off surcharge is of the services, the same as a percentage surcharge with no limits.
Service tax applies to surcharges, one-off ones included.
Remove a surcharge
Swipe left on its row and tap the delete button. Or tap Surcharge, lower its count to 0 on Add surcharge, and tap the ✓.
Good to know
Your clients see each surcharge as its own line on their invoice, with the count when it's added more than once.
On a pre-paid appointment, the surcharges are already billed, so you can't change them there.
To add surcharges that apply to new bookings by themselves, see How do I add a surcharge?