As a team member, you can message the clients an admin has added to your profile. Their conversations are in your own Inbox. Here's how to message them, and what you can and can't do.
Start a conversation
Tap Inbox.
Tap +.
Pick the client and tap Next.
Type your message and tap the send button.
To reply to a client, tap their conversation in Inbox. In the web app, click Messages in the sidebar, then New message.
Or message them from a walk or visit
Open the walk or visit that's happening now, or a finished one from All completed activities in the menu.
Tap the person button, the first of the walk's buttons.
Tap In app message.
It opens the same conversation as in your Inbox. In app message only shows for clients an admin has added to your profile. On Android, it's only on walks and visits with more than one client: tap the person button, then Message followed by the client's name.
What you see
Only the conversations of the clients added to your profile, including the messages your admins have sent them.
A push notification when one of your clients sends a message. Tap it to open their conversation.
The number on Inbox counts your clients' conversations with unread messages.
New message only lists your clients who are connected to the Walkies Journal app. Others aren't listed.
No clients to message yet
Your Inbox shows No clients to message yet until an admin adds clients to your profile, and there's no + button until then. Ask your admin to add your clients. See How do I choose which clients a team member can message?
Good to know
Your messages are sent from your business, and your client sees your name on each one. See How do I see who sent a message, and when?
On Walkies Max, you can send photos, videos and GIFs too. See How do I send a photo or video in a message?
You can't message all clients, send bulletins or see booking requests. Only admins can.
You can't delete messages or conversations.
If an admin takes a client off your profile, their conversation leaves your Inbox and you can't message them any more.
You can also live chat with clients in the Feed of the walks and visits you're assigned to. See Can I live chat with clients during a walk or visit?