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How do I send an automatic reply when I'm closed?

Reply to clients automatically when they message you outside your working hours.

When a client messages you while you're closed, Walkies can reply for you, so they know you've seen it and when you'll be back.

Turn on an automatic reply

  1. Tap the menu button on Home. On iPad, it's in the sidebar.

  2. Under Company, tap Automatic reply.

  3. Turn on Send an automatic reply.

  4. A message is filled in for you. Change it if you like.

  5. Tap the ✓ to save.

To stop it, turn Send an automatic reply off and save.


When it's sent

  • Only outside your working hours. It uses the hours in Availability and hours. See How do I set my availability and working hours?

  • If you haven't set working hours yet, the screen says so and nothing is sent until you do.

  • Once per conversation each time you're closed. A client who sends three messages one evening gets one reply.

  • Not if you or a team member are already chatting with that client while you're closed.
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Good to know

  • It's sent as a normal message from your business, exactly as you wrote it. It isn't translated.

  • It answers messages clients send you in the Walkies Journal app.

  • It doesn't count as you reading the message: the client's message still shows as unread in your Inbox.

  • Only admins and sub-admins can change it.

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