Appointment cancelation settings, just like class cancelation settings, are set on a location level. Appointment Appointment Cancelation / No-Show Policy settings can not be customized on the appointment level.
If you have one location, to access appointment cancelation settings
Under Business Settings, select Appointment Settings
Scroll down to Appointment Cancelation / No-Show Policy and select the edit pencil
Edit the amounts for cancelation and no-show policies
For drop-ins and limited plans, set if a client loses or does not lose their pass
Select Save
If a client pays with Standard Pricing or staff customized single session pricing entered under the appointment type and They do not lose the session, fee, or credits used to pay for the appointment is selected, the client will be refunded back to their original payment method.
Appointment single sessions created under the appointment type (ie. Standard Pricing and single session staff pricing) will always be refunded back to the original payment method. This is preset and can not be customized to return to a client's account.
If you have multiple locations, to access appointment cancelation settings
From the main navigation menu select Locations
Choose a location
Select the Policies Tab
Scroll down to Appointment Cancelation / No-Show Policy and select the edit pencil
Edit the amounts for cancelation and no-show policies
For drop-ins and limited plans, set if a client loses or does not lose their pass
Select Save