The Booking & Waitlist Settings allow you to set who can book a class, how far ahead clients can book a class, restrictions on when booking time is cut off before or after class start, enabling waitlists and setting waitlist spots, and comp rules for waitlists.
To access Class Booking & Waitlist Settings:
Select Classes from main navigation
Select Go on the class tile you are wanting to update
Select Booking & Waitlist Settings, located among the main toolbar tabs
Edit Who Can Book Online
If you’d like to restrict you booking to Members only or not allow anyone to book online, set Who Can Book Online? to Anyone.
Edit Class Booking Windows
If you are finding that your clients are not able to book classes past a specific date or if you are wanting to restrict how far out your clients can book a class, adjust the Open booking window timeframe. If you want to allow clients to book past the start time of a class or if you want to close booking before the start of class, adjust the Close booking window timeframe.
Open Booking Window
The "Open Booking Window" refers to the time frame in which clients can make reservations for a specific class. It is the period during which clients are allowed to book ahead.
To adjust when your Booking Window Opens:
Select Classes from main navigation
Select Go on the class tile you are wanting to update
Select Booking & Waitlist Settings, located among the main toolbar tabs
Select the edit pencil next to Open Booking Window and enter the number of days you'd like to have your client's book out.
Save
Close Booking Window
The "Close Booking Window" refers to the time frame during which clients can no longer make reservations for a specific class. It allows you to set a deadline before or after the start of the class when clients are no longer allowed to book spots.
To adjust when your Booking Window Closes:
Select Classes from main navigation
Choose Go on the class tile you are wanting to update
Select Booking & Waitlist Settings, located among the main toolbar tabs
Select the edit pencil next to Close Booking Window and enter the number of minutes you'd like to allow your clients to book up until the start of class or after the start of class.
Choose Before or After
Before: Choose Before to have the booking window to close a specified period of time before the start of class.
After: Choose After to have the booking window to close a specified period of time after the start of class.
Select Save
Open Gym
If your business offers Open Gym, you must set your booking window to close AFTER the start of class to allow your clients to book into Open Gym. For example, if your Open Gym starts at 5pm and has a 60 minute duration, you will set your booking window to close 60 minutes AFTER the start of class. This allows your clients to sign up via the Walla App, Branded App, and Class Self Check-in app.
Enable Class Waitlist
Under Booking & Waitlist Settings, check Enable Waitlist? to allow clients to waitlist the class. Below the checkbox, set the number of waitlist spots available for booking.
It is important to call out that if a client books a waitlist spot using a drop-in, the drop-in will always be refunded back to the original payment method no matter your Refund Policy setting under Classes/Enrollments Waitlist & Cancelation policies. What this means is if a client purchases a drop-in with their credit card and your Refund Policy is set to refund to Account Balance, it will refund the drop-in to their credit card (the original payment method).
Allow Comps to Waitlist
The setting "Allow Comps to Waitlist" in Class Booking & Waitlist Settings determines whether clients with comped access can be added to a waitlist. Here's what is considered a comp under this setting:
Comp Passes under a client's profile: Yes, Comp Passes issued under a client's profile are considered comps.
Plans created at $0 under Plan Management: Yes, plans created with a monetary value of $0 under Plan Management are considered comps.
Plans created with a monetary value and discounted 100% at checkout: No, plans created with a monetary value that are discounted 100% at checkout are not considered comps.
Guest Passes: No, Guest Passes are not considered comps.