Add the New Card
Log in to the Widget
Select the menu on the top right
Choose Your Wallet
Select + Add Credit Card
Enter the card information
Save
Update the Card Under the Plan
Select the menu on the top right
Choose Your Credits & Plans
Select the three dots on the top right if a plan tile
Choose Edit Card on File
Select the card from the drop-down
Save
☝️Important Things to Know When You Update a Card for a Recurring Plan via the Widget
If a recurring plan has a failed payment does the payment retry once the card is added by the client via the widget?
If the recurring plan has a failed payment, once the valid card is attached to the plan the payment will attempt to process. That way booking using the plan can resume immediately.
Does adding a new card and selecting Make Default automatically update the card for recurring plan payments?
Just adding a new card to the wallet then making the card the default card will not update the card for the recurring plan. The card must be updated under the specific plan itself in order for the payment to process so use of the plan can resume.
Can clients update cards attached to recurring plans from the Walls App?
Clients can only update cards via your studio's desktop site by logging into the widget. They can not be updated via the Walla App by clients.