When are payouts posted?
Payouts are posted on business days only -- In cases where the payout expected post date falls on a weekend, it will be paid out the next business day. When your Payout Report shows a payout as being paid, the money has left Stripe and has been sent to your bank. Most banks deposit payouts into your bank account as soon as they are received, though some may take an extra few days to make them available. Banks can also add extra days, including weekends and holidays.
What is the payout speed and schedule?
While payout schedule refers to the cadence your funds are paid out on (for example, day of the week), payout speed refers to the amount of time it takes for your funds to become available. This would include the day the transaction was initiated plus two business days. Two days is the payout speed for transactions processed via Stripe in the United States. Depending on what time the transaction was processed, a payout can be deposited either three or four days after it was initiated.
Can I refund a transaction?
You can refund charges in whole. Some refunds—those issued shortly after the original charge—appear in the form of a reversal instead of a refund. In the case of a reversal, the original charge drops off the client's statement rather than appearing as a credit back in their account.
What happens to the Stripe transaction fee when a client is refunded?
There are no fees to refund a charge, but the Stripe and processing fees from the original transaction aren’t returned.
Example Refund: A $30 drop-in is purchased and the Stripe transaction fee is $1.17. The amount net for the $30 drop-in is $28.83 ($30 - $1.17 = $28.83). In the case the drop-in is refunded, the client is refunded $30. The transaction fee is kept by Stripe.
Can I refund a credit card transaction to a different payment method?
Refunds can only be sent back to the original payment method used in a charge. It’s not possible to send a refund to a different destination (for example, another card or bank account). You can always give the client an account credit if you or they would like.
What happens if a refund is issued but the card is either canceled or expired?
In most cases, refunds are credited to a replacement card if a customer's card has expired or been canceled. If there is no replacement card, the card issuer often refunds the customer by another method (for example, by check or bank deposit). In rare cases, a refund back to a card may fail.
Why are there two transactions that are the same amount gross but have different amount net and different amount fee values?
The one transaction was processed via the terminal and the other transaction was either stored or keyed in.
How do I update my banking information for payout deposits?
Select your profile icon and choose Company Info
At the bottom of the page you will see a section called Banking
Add a new bank account first
After saving the information select save as default
Remove the old banking information
Can we access merchant statements from Walla?
Your Payouts Report is your merchant statement. Export the Payout Summary to see your daily totals for payment processing fees. Credit card fees are deducted from the payout the transaction is included in. Payout fees are deducted in daily payouts as well but they are based on the transactions from the previous payout. Please refer to our article about the Payout Report for more information.
What are the requirements for the account I set up to accept deposits?
Stripe requires bank accounts to be set up for both credit and debit withdrawals and deposits. If your bank account is not set up for both credit and debt withdrawals, Stripe will pause payouts (deposits) until you update your bank account to allow withdrawals and deposits.
Walla uses Online Payments is powered by Stripe. To allow ACH debit and deposits from your account, ACH company IDs must be provided to your bank to ensure ACH transactions will be processed.
In some cases, a debit that is attempted on such an account without providing Stripe's ACH company IDs will result in an unexpected dispute or payouts will be completely paused. When this happens, the bank account may also become blocked for use with Stripe.
ACH company IDs for Stripe
Stripe uses two company IDs to collect ACH debits and send ACH deposits on behalf of all users. Provide the following Stripe ACH company ID numbers to your bank:
1800948598 - Stripe Payments Company
4270465600 - Stripe Payments Company
What do I do if my payouts are on hold because my account isn't configured for credit and debit transactions?
If Payouts have become paused because your account is not set up for credit and debit withdrawals and deposits, follow these steps:
Share your company IDs with your bank and confirm that your account is configured for credit and debit withdrawals, as well as deposits.
Contact Walla Support at support@hellowalla.com. Provide documentation either directly from your bank or through email communication confirming that your account can process these types of withdrawals and deposits.
Once verified, Walla Support will make another attempt to process the payout, and your payouts will resume.
If you haven't given your bank IDs, we won't be able to resume payouts. In case you've shared the IDs with your bank and confirmed it with Walla but still face payout issues, our support team will share proof of communication with your bank to Stripe support, ensuring your account setup is correct. If for any reason withdrawals or deposits need to be approved first by either your bank or for any other reason, you'll encounter ongoing payout problems. To resolve this, you must connect a different bank account to Walla for uninterrupted payouts.