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If you were a victim of theft

Written by David Alfonzo Gauna Martinez

If you were the victim of a theft, contact our support team at support@wallib.co and attach the following information:

  • 📌 Full name.

  • 📌 Email and phone number registered on your Wallib account.

  • 📌 A certificate or document proving the theft (for example, a police report filed with the relevant authority).

With this information, our team can verify your identity and take the necessary steps to protect your account and your funds.


⚠️ Important note

If you still have access to the primary email associated with your Wallib account, we recommend requesting your account restoration from that same email address. This lets us confirm your identity and prevent someone else from impersonating you, protecting your funds.

If you have any questions, write to us at support@wallib.co

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