If you're trying to change your PIN or confirm an action on your account and the SMS code isn't arriving, it's usually due to one of the following reasons.
Why isn't the code arriving?
You're logging in from a different device. For security reasons, verification codes are tied to the device and phone number registered on your account. If you try to log in or confirm the action from a phone other than your usual one, the SMS may not arrive, or the system may not recognize it as valid.
You deleted the app and reinstalled it. If you uninstalled the Wallib app and installed it again, the app temporarily loses the session and settings associated with that device. This can prevent the verification code from arriving correctly while the system identifies the device as "new."
What to do if the code doesn't arrive
Check that you have good signal and that the phone number registered on your Wallib account is correct and active.
Wait a few minutes: in some cases, SMS delivery can be delayed by the mobile carrier.
Avoid requesting the code several times in a row, as this can trigger temporary blocks on retries.
If you've already tried the above and the code still isn't arriving, contact us.
How to contact us
Write to us at support@wallib.co with the subject "I'm not receiving the verification code," and attach the following information:
📌 Full name.
📌 Email and phone number registered on your Wallib account.
📌 Let us know if you're trying to log in from a new device, or if you recently reinstalled the app.
📌 The action you were trying to perform (PIN change, confirming another operation, etc.).
With this information, our team can review your case and help you regain access securely.
If you have any questions, write to us at support@wallib.co