If your account appears locked when trying to log into the app, don't worry: this is a normal security process, and you can request a review by following these steps.
Why does an account get locked?
An account can be locked for various reasons, including:
Repeated failed login attempts.
Unusual activity detected by our security systems.
Information still pending validation in your verification process.
A manual review request from our support team.
Steps to request an unlock
1. Please contact us at support@wallib.co or through this Help Center, using the email address you registered in the app.
2. Share the following information. To validate your identity and speed up the process, have this ready:
📌 Full name.
📌 Email and phone number registered with Wallib.
📌 A screenshot of the lock message shown in the app (if possible).
3. Wait for validation. Once we receive your information, we'll send it to the appropriate team to review the status of your account. We'll keep you updated on your case through the same channel.
How long does the process take?
Timing can vary depending on the reason for the lock, but our team will follow up on your case and notify you as soon as there's an update.
If you have any questions, write to us at support@wallib.co