Marketplace vs. Software
Product | Focus | Analogy | Key Takeaway |
Wander Listed | Marketplace Product: Wander drives the bookings. | Like Amazon (Acquisition & Distribution) | Premium distribution to a high-net-worth guest network. |
Wander Sites | Software Product: You drive your own bookings. | Like Shopify (Own Storefront & Profit Margin) | The host's branded, direct-booking website. |
Detailed Product Comparison
Feature | Wander Listed (Marketplace) | Wander Sites (Software) |
Primary Purpose | Distribution:
| Direct Bookings:
|
Guest Experience | Guests book via wander.com or the Wander app. | Guests book via the property manager's custom URL (e.g., stay.pmname.com). |
Eligibility | Exclusive (Top 5%):
| Broad:
|
Operations | Host manages the home; Wander handles the booking process and guest concierge. | Host manages everything: the home, marketing, and all guest communication. |
Booking Classification | Channel Booking:
| Direct Booking
|
Financial & Legal Distinction: Merchant of Record (MoR)
The Merchant of Record (MoR) is the legal entity responsible for processing the payment and handling financial liability.
Product | Who is MoR? | Practical Implication |
Wander Listed | Wander | Wander handles all fraud, chargebacks, and tax remittance. The host receives a guaranteed net payout. |
Wander Sites | The Host (Property Manager) | The Host is financially liable for fraud and chargebacks. The Host must handle tax collection and remittance. |
Important Context & Terminology
Terminology Update: "Branded" is Deprecated
The terms "Wander Branded" and "Wander Curated" are deprecated (old and no longer used).
Reason for Change: "Listed" is more accurate, and it creates a clear binary with "Wander Operated" (We manage the home) vs. Wander Listed (You manage the home, we distribute it).
Product Integration: Using Both Together (Key Use Case)
The products work together to maximize a host's portfolio reach:
Integration: If a host signs up for Wander Listed, they typically receive a Wander Site automatically.
Separation: A host can use Wander Sites for all of their inventory (their direct booking engine), while only the top luxury properties (e.g., 3 out of 20) are accepted onto the Wander Listed marketplace.
Guest Ownership
Wander Sites: The host owns the guest data, enabling retargeting for future stays.
Wander Listed: Wander "owns" the initial transaction and the guest relationship.
Frequently Asked Questions (FAQs)
Q1: Can a host use Wander Sites without having their homes on Wander Listed?
Yes. Wander Sites is a flexible software tool designed for all of a host's inventory. It allows them to run their own branded website even if their properties do not meet the strict "top 5%" quality criteria required for the Wander Listed marketplace.
Q2: Does a Wander Listed booking count as a direct booking?
No. A Wander Listed booking is a channel booking. The guest books via Wander's platform, Wander is the MoR, and a marketplace commission is charged. A Wander Sites booking is the true direct booking.
Q3: What is the benefit of using both products?
Wander Sites helps maximize profit margins by converting repeat guests (higher margin), while Wander Listed helps maximize acquisition by distributing the home to a new, high-net-worth customer base.
Q: Why do I see Wander's name on a guest's credit card statement for a Wander Listed booking?
Because Wander is the Merchant of Record (MoR) for Wander Listed transactions. Our name appears on the statement, and we handle the legal and financial liability for that payment.
