Understanding Order Statuses: What They Mean and What to Do Next

Pending

You raised an order that is now seeking approval.

The associated approver should approve this order. View the details tab to see who can approve this invoice

Awaiting Receipt

You are looking for delivery from your supplier on the expected delivery date.

Confirm the delivery when it shows up at the back door. Make sure to accurately record the actual delivery totals for your order, so you can raise a dispute if required.

Awaiting Invoice

A user has confirmed the delivery.

The supplier should submit an invoice.

Potential Queries

The invoice submitted by your supplier has not passed Warriors validations.

Finance will review the Invoice before deciding to:

a) Request a Credit

b) Approve the invoice as is. You can toggle 'View Detail' in the invoice tab to clearly see where where the validations has failed. The 'Balance Details' section will provide more detail on what validations have failed.

Invoice for Review

The supplier has processed the invoice and all validations were completed successfully. This invoice is now seeking review from your finance team. OR all disputes associated with this order have been resolved.

Finance to review the invoice and associated nominal coding before it can be exported for payment

Completed invoices - awaiting export

The relevant person or process has completed the review of this invoice, it is now ready to be exported from Warrior.

This invoice will now be exported in your next finance export.

Completed invoices - exported

This Invoice has been exported into your finance export. Follow the back reference on the details tab to find the associated export.

Import the finance export into your own financial package.

Pending

A Credit Request is raised with your supplier and pending their acknowledgment

Supplier to Acknowledge your Credit Request

Rejected

The supplier has rejected your credit.

Finance will review the reason for the rejected credit before deciding to:
a) Request another credit against the order.
b) Approve the order as is.

Completed - awaiting export

The supplier has completed the credit as requested and is ready to be exported from Warrior.

This credit will now be exported in your next finance export

Completed - exported

This credit has now been exported into your finance export. Follow the back reference on the details tab to find the associated export.

Import the finance export into your own financial package.