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What if I find something in a member’s pockets?

What to do with items found in a member’s laundry, including valuables or personal belongings.

Becky Lasky avatar
Written by Becky Lasky
Updated this week

If you find any items left in a member’s pockets (e.g., money, keys, jewelry):

  • Place the items in a clear zip-locked bag on top of the folded laundry so they’re easy to see

  • Do not discard or keep the item — even if it seems unimportant

For valuable items or anything you're unsure about, contact Support and send a photo for documentation.

📌 Members are responsible for checking their pockets before pickup, but we appreciate your help catching surprises when you can.

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