A bag is considered overstuffed when it holds more than 1 load (based on a ...... machine).
This applies to both hamprs and kitchen bags.
đ§ș How to identify an overstuffed hampr:
The bag is bulging on all sides
Clothes are spilling out or protruding when the top flap is opened
The zipper cannot close fully
The bag is difficult to stand upright
â A properly filled hampr should have clothing slightly above the top, but should zip closed and remain stable.
đïž How to identify an overstuffed kitchen bag:
The bag is difficult to tie or close
Plastic is stretched or tearing
Clothing is spilling out or clearly visible
â A properly filled kitchen bag should be full but not bulging, and easy to carry with intact handles.
đ What to do if the bag is overstuffed at pickup:
You may reject the order or choose to process it, but in either case, you must:
Contact Support before leaving
Provide complete information, including:
Memberâs name
Reason for rejection (overstuffed bag)
Photos showing:
Bag standing upright
Open top with visible contents
đ” If you reject the order and Support confirms it was overstuffed:
You will receive a rejection fee
đ” If you choose to process the order and Support confirms it was overstuffed:
The member will be charged for an extra load
You will be paid for the additional load
đ« If you leave without contacting Support and submitting photos, you will not qualify for any additional pay or a rejection fee..
đž What if I realize itâs overstuffed after pickup?
You should still document the issue, but:
đ You will not receive any additional pay if the overstuffing is reported after drop off without photos.
Reporting it still helps us track member behavior and prevent repeat issues.
đ· Recommended documentation:
Bag opened before washing (with contents visible)
Laundry in machine
Folded items repacked