You can reject an order at pickup if:
The hampr is overstuffed (bulging, spilling, unable to zip closed)
The member uses an unapproved bag (e.g., trash bag, laundry basket, dry cleaning bag)
The order includes restricted items
The bags are not out for pickup after waiting
To qualify for a rejection fee, you must:
Wait at least 10 minutes at the pickup location
Contact Support and Contact Member (By Texting, Calling, and Knocking) before leaving
Provide complete information: include the member’s name, the reason for rejection, and all required photos
🚫 If you leave without photo documentation, the order will be removed from you — but you will not receive the rejection fee.
📌 Rejections are reviewed case-by-case. When in doubt, document everything and contact Support.