Minor Violations:
Wet/damp returns
Ignoring member preferences
Folding incorrectly
Returning laundry with strong odors
Dropping off outside the assigned window without notice
Mixing multiple members’ laundry
Major Violations:
No-shows
Lost or misdelivered orders
Smoke or marijuana odors
Returning unprocessed or incomplete orders
Releasing too many orders without emergencies
Excessively late returns (over 1 hour)
📌 After a violation, your account may be paused and reviewed. Multiple minor issues or a single major issue may lead to deactivation.