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What do I need to know about commercial orders?

Overview of commercial orders including expectations, instructions, timing, and Support communication.

Becky Lasky avatar
Written by Becky Lasky
Updated this week

Commercial clients receive our white glove service, which includes a a high expectation of reliability and may include special stain treatment, specific folding and detergent preferences, and custom timing.

You’ll receive a custom washr notes form with key instructions for each client. Some expectations and logistics are not shown in the app, so always refer to the washr notes.

Commercial orders are a great fit for washrs who value:

  • Consistent order cadence

  • High volume

  • Quick folding (many clients send only sheets and towels)

📌 Always make sure you:

  • Pretreat and properly document stained items

  • Follow instructions for detergent, folding, and turnaround time

  • Communicate early with Support if there’s an issue

🎥 Refer to the Loom in your washr notes and if you want to see how to use the app for commercial pickup and drop-off

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