If a payout, order amount, or bonus doesn't look right, here's how to figure out what happened and get it resolved.
Step 1: Check your pay breakdown email
Every Friday, you’ll receive both an email breakdown of the previous pay period’s earnings and direct deposit of the funds themselves. The email shows your earnings per load, bonuses, and tips. Start there — it will often explain any difference you're seeing.
Not sure how pay is calculated? See: How is washr pay calculated?
Step 2: Check the pay period window
Payouts generally cover orders completed Thursday through Wednesday. Exact cutoff timing may vary slightly. If an order fell close to or outside that window, it may appear in the next payout.
Not sure when to expect your deposit? See: How and when do I get paid as a washr?
Common reasons an amount looks different than expected
• Order adjustments: If a member cancels or an order is modified after you've claimed it, the order total can change.
• Tips: Tips may appear well after your order an order is delivered.
• Extras not in the breakdown: Some items (referral bonuses, claim incentives) may not show in your email breakdown but will still be included in your deposit total.
Still looks wrong? Contact us
If you've checked the above and something still doesn't add up, reach out and we'll look into it. Please include:
• Your account email
• The date and member you washed for
• The amount you expected vs. what you received
• A screenshot from the app or your breakdown email if you have one
Contact us through the support bot in the app or on the web and a teammate will review your account and payment details.