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Forgot your password

How to reset your password when you forget it

Updated over 4 months ago

If you have forgotten your password, it can be reset via email from the login page.

  1. Click the “Forgot Password?” button to open the Password page form.

  2. Enter your [Username] or [Email] and click the “Submit” button.

  3. A reset password email will be sent to your registered email address.

  4. Access the password reset email, and click the “Reset Password” link. This will send you to a Reset Password form.

  5. Enter your [Username] or [Email], and a new password (case sensitive). Click on the "Reset password” button.

  6. You will be redirected to the login page where you can now log in with your reset password.

  7. If you clicked on the Forgot Password? button by mistake, return to the Login page by clicking the “Back To Login” button.

Warning: Please use a secure, strong password when resetting your password.

Note: If you do not receive an email to your inbox, please check your spam folder before notifying Admin.

Tip: If you know your password but want to change it, refer to Update email/password credentials.

What next?

If you need help with your profile/user account, check out these other articles:

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