You can make a payment online and manage your booking here.
Booking onto a trip and making your initial deposit payment
If you are at the point of paying your deposit to either confirm your booking or to join a waiting list, and are having issues making payment, please contact the customer service team through the chat feature or by email info@nucotravel.com and the team will be able to assist further.
Prior to the payment deadline
All mandatory questions on the booking page must be answered prior to making payment. If the 'make payment' button is not visible on your booking, it's likely you will need to answer some questions.
You will be shown the below pop-up under your booking summary.
You will be able to click on the pink 'complete these' or Manage Booking at the bottom of the page to select your required and mandatory questions and options to proceed to making a payment.
Please ensure all questions and options have been selected. You can check this by looking at the status of each section. If there is any missing, these will be marked by a red exclamation mark. Once everything has been answered, a tick will appear.
Once you have gone through all the questions, please click 'continue' and you will then be able to make payment.
Post payment deadline
Once the payment deadline for your trip has passed, you will no longer be able to edit your booking options. You will need to complete any unanswered questions prior to proceeding to the payment page.
If you are still having issues and/or you are trying to make payment after your payment deadline please contact the customer service team through the chat feature or by email info@nucotravel.com and the team will be able to assist further.