If you need to make any form of claim AXA will be the claims team you will deal with.
There are two types of claims you may need to raise, a Medical Emergency Claim, and everything else.
In the event of a medical emergency, please contact the AXA 24-hour Emergency Assistance Service Team on telephone number +44 (0) 2045 177 895.
In the event of serious illness or accident which may lead to in-patient hospital treatment please ensure you or someone acting on your behalf contact the Emergency Assistance Service as soon as possible. The service operates 24 hours a day, 365 days a year for advice, assistance, making arrangements for hospital admission, repatriation and authorisation of medical expenses.
For non-emergency claims please contact the AXA Claims team either at 02045 177 895 (Monday - Friday: 09:00 - 17:00) or via the online claims form here.