The GreenCast Connect Desktop at app.greencastconnect.com allows you to choose whether inactive sensors and their historical data are displayed throughout the platform.
This setting applies across GreenCast Connect, making it easy to include or hide data from replaced or inactive sensors when reviewing historical information.
Displaying Inactive Sensors & Historical Data
To show inactive sensors and their historical data:
Sign in to GreenCast Connect Desktop at app.greencastconnect.com.
From the left-hand navigation panel, select Profile Settings.
Under Interface Settings, enable Display inactive sensors and their historic data.
Click Save to apply your changes.
When enabled, historical data from inactive or replaced sensors will remain visible throughout GreenCast Connect.
Hiding Inactive Sensors & Historical Data
To hide inactive sensors and their historical data:
Sign in to GreenCast Connect Desktop at app.greencastconnect.com.
Open Profile Settings from the left-hand navigation panel.
Under Interface Settings, disable Display inactive sensors and their historic data.
Click Save.
When disabled, inactive sensors and their historical data will no longer be displayed.
When Should I Enable This Setting?
You may want to enable this setting if you:
Need to review historical data from replaced sensors.
Compare historical trends before and after a sensor replacement.
Analyze long-term conditions across your site.
You may want to disable this setting if you prefer to view only currently active sensors.
Need Help?
How to Access Support in GCX Desktop:
From the left-hand navigation panel, click Open Help Center.
Browse Help Center articles or click Ask a Question to start a conversation with our AI assistant or contact the support team or Search for help to view help center articles.
Help Center:
Our Help Center includes step-by-step guides, troubleshooting articles, and frequently asked questions to help you quickly resolve common issues on your own.
Help Center: https://intercom.help/greencast-connect/en
Contact Our Support Team:
If you require further assistance, our support team is available during the following hours:
Support Hours: Monday–Friday, 8:00 AM–5:00 PM PST
Live Chat:
You can chat with our support team directly from GreenCast Connect Desktop.
To start a chat:
From the left-hand navigation panel, click Open Help Center.
Click Ask a Question.
Enter your question to chat with our AI assistant or connect with our support team if additional assistance is needed.
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