Profile Overview
Located in the bottom left of the navigation panel under Profile Settings
Displays user-specific account information in a centralized location.
Provides access to personal details, interface preferences, and organization settings.
All sections are editable and customizable to fit user preferences and regional data standards.
Need help getting started?
GreenCast Connect includes guided tours throughout the web platform. To replay the tours, navigate to Profile Settings from the left-hand menu and scroll down to Demo Tour.
Selecting Reset Demo Tour will clear your tour history and automatically replay guided walkthroughs as you visit pages throughout the platform, including the Turf Growth and GDD Trackers sections.
Personal Information
Shows your profile picture, name, email, and phone number.
Profile picture can be updated by clicking the current image and uploading a new one.
Profile Settings
Edit your name and phone number.
Update your password securely by entering your current password and selecting a new one.
Interface Settings
Toggle the option to display inactive sensors and their historical data.
Helps users retain context from previously installed sensors and past site data.
Data Settings
Choose default data display preferences, including:
Default period (e.g., last 7 days, 30 days)
Measuring units (Imperial or Metric)
Salinity units (EC/dS/m or PPM)
Light units (Lux or µmol/m²/s)
Start of the week
These settings will influence how sensor data appears throughout the app.
Terms and Privacy
View the latest Terms of Service and Privacy Policy applicable to all users.
Ensure full transparency and control over your data and usage rights.
Organization Access
Displays all organizations your account is associated with.
Useful for consultants, multi-site managers, and regional turf specialists.
Switching Between Organizations
You can switch between organizations directly from the Change Org tab on the navigation panel.
Need Help?
How to Access Support in GCX Desktop:
From the left-hand navigation panel, click Open Help Center.
Browse Help Center articles or click Ask a Question to start a conversation with our AI assistant or contact the support team or Search for help to view help center articles.
Help Center:
Our Help Center includes step-by-step guides, troubleshooting articles, and frequently asked questions to help you quickly resolve common issues on your own.
Help Center: https://intercom.help/greencast-connect/en
Contact Our Support Team:
If you require further assistance, our support team is available during the following hours:
Support Hours: Monday–Friday, 8:00 AM–5:00 PM PST
Live Chat:
You can chat with our support team directly from GreenCast Connect Desktop.
To start a chat:
From the left-hand navigation panel, click Open Help Center.
Click Ask a Question.
Enter your question to chat with our AI assistant or connect with our support team if additional assistance is needed.
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