We're a circular supermarket, which means that when we deliver your order we also collect any empties you might have from previous orders and bring them back to our CleanFill centre to clean them so we can use them again.
You can learn more about our CleanFill hub in this help article.
If you can't see the answer to your question about deliveries or collection below, just drop us an email at help@weekly.shop.
First let's cover deliveries.
Our deliveries are done by our own friendly delivery riders and we deliver to different areas on different days so that we can group them close together, making it much more efficient, eco friendly, and cheaper for you.
On the day before your delivery day, you'll get an email reminder the day before that we'll be coming and to have your empties ready for collection.
Here are some of the most common questions we have about deliveries.
What areas do you deliver to?
What areas do you deliver to?
You can check if we deliver to your postcode by using the "check your postcode" button on our website.
The site will also ask you to check when you first add a product to your basket.
Do I need to be in to receive my delivery?
Do I need to be in to receive my delivery?
Yes, we aren't able to leave your order outside and you will need to be in to receive your delivery.
When will my order arrive?
When will my order arrive?
We deliver to different areas on different days, you can check your delivery day in your account page.
We will email you the day before your delivery to let you know when to expect us, we deliver within one of three windows:
Morning (9am to midday)
Afternoon (1pm to 4pm)
Evening (6pm to 9pm)
Your delivery will be in the same window each week and as we grow we will offer more choice and flexibility.
Can you help me carry my order inside?
Can you help me carry my order inside?
No problem, our helpful riders will happily help bring your order in to your kitchen if you would like them to.
We're afraid we can't help you unpack - we've got other customers who need their orders delivered!
Is there a delivery fee?
Is there a delivery fee?
Yes, delivery is a flat £3 for everyone.
How do I update my delivery address?
How do I update my delivery address?
You can do this in your account page under "Address". Note that if you change your postcode a new postcode check will be carried out to ensure we can still deliver to you, and if we can your delivery day may change.
I cancelled my order but my delivery is still scheduled?
I cancelled my order but my delivery is still scheduled?
If you cancelled after the cut off then your next order will still be delivered, this will be the last one and we won’t charge you for, or send you any more after that.
Now let's cover collection.
It's very important for our reuse system to work properly that we are good at collecting empties. Don't worry, you don't need to do anything extra or make any arrangements, and you don't need to rush either.
Here are the things we get asked about how collections work.
Where do I put my empties?
Where do I put my empties?
When we deliver your order we bring it in large cotton bags. You keep these to put your empties in, and when we come with your next order the following week we'll collect them.
Do I need to give the empties back right away?
Do I need to give the empties back right away?
No, you keep them until they are empty. You don't need to decant them or rush to use them in the week you get them.
Simply use the products as normal - keep them in the same places in the cupboard or the fridge as you normally would and when they are empty, instead of throwing the empty packaging in the bin or the recycling just pop them back in the cotton bags.
We know somethings will take longer than a week to come back, we've planned for that so take your time!
Is there a separate collection fee?
Is there a separate collection fee?
No, we charge a small fee for delivery of £3 and this covers collection too as we do it at the same time.
Do you record which containers I have?
Do you record which containers I have?
Yes, we track every container individually and record which ones are with you, what was in them and how long you've had them for.
Is there a deposit for containers?
Is there a deposit for containers?
No, because we track every container we don't need to take a deposit.
What happens if I don't return a container?
What happens if I don't return a container?
If we can see that a container has been with you for longer than expected for the product that was in it, we will remind you a few times to return it. Eventually we will charge you for it, but only having given you as much opportunity as possible to return it.
Sometimes accidents happen and things break, please let us know as soon as you can if this happens and depending on the circumstances we may not charge for it.
I've cancelled my deliveries, what do I do with my containers?
I've cancelled my deliveries, what do I do with my containers?
If you've decided not to continue with he service we will contact you to arrange a grace period and final collection.