The CleanFill hub is our base of operations.
It's where we manage, store and clean our containers, apply our Magic Labels and fill them with great products, and then put them into orders to deliver to you.
The CleanFill hub is designed to manage all of the refill and reuse process on one site in order to minimise the movement of containers and reduce both emissions and logistical complexity.
It's a new way of selling grocery products that we hope will have a huge impact in the fight agains packaging waste.
Safety
We work hard to ensure this new way of selling food is safe, and our process has been designed by our expert Food Technician.
She is an IFST (Institute of Food Science Technology) certified Professional Food Auditor and Mentor, certified across the different types of food we sell.
She's also Level HACCP Level 4, Food Safety Level 4, BsC Food & Consumer Management, and a SALSA Mentor & Auditor.
All our staff are trained and certified to operate our processes correctly.
This is what happens at our CleanFill hub:
Container management
Container management
If we're able to deliver a product loose with no packaging at all then that's what we'll do. We aim to do this wherever we can.
The thing is, some products just need to go in something, so where we need to we use bottles, jars, containers and bags.
You can learn more about our containers in this help article.
Cleaning and safety testing
Cleaning and safety testing
We clean all our containers with commercial cleaning equipment that we own and operate ourselves. This means we keep control of quality and are can continually improve our process and systems.
Once they've been through our process our containers are cleaner than when they were new, we ensure this through rigorous process and robust hygiene testing with swabs.
Magic labels
Magic labels
A core part of of our reuse system is being able to use containers for more than one product, this means we need less containers overall which makes the system much more efficient to run, leading to lower prices.
At the CleanFill hub we both apply and remove our innovative Magic Labels. These have been developed by us specifically for this reuse system. They look fantastic and are much better for the environment that traditional labels as they don't use any glue, paper or plastic.
You can read more about our Magic Labels in this help article.
Filling
Filling
We operate what you might call a "prefill" system. So all our products that need to go in something have been refilled into a reusable container, but we've done it advance before delivering it to you.
This step in our process happens after you've ordered, so we only clean, label and fill a container when it's going to be used which helps to reduce the number of containers we need, and helps us to keep prices low.
Fulfilment
Fulfilment
The last step in our process, we put together your orders and set off to deliver them to you.
We deliver using an electric cargo bike. They are zero emissions and allow us to beat the traffic - do give us a wave if you see us out and about!