If your credit card has expired or you simply want to switch to a new one, Whale makes it easy to update your payment details. You can manage everything directly in the billing section—or contact our support team for assistance.
💳 Update Your Credit Card in Whale
Step 1: Go to the Billing section
In your Whale environment, navigate to Billing.
Step 2: Add your new card
Enter the details for your new credit card.
Step 3: Make the new card primary
Mark the newly added card as your primary payment method by clicking on the 3-dotted menu and edit the card - select the box to mark it as primary.
Step 4: Remove the old card (optional)
Once the new card is active, you can delete the old one if you wish through the 3-dotted menu.
✅ Example: If your company moves to a new corporate card, add it, set it as primary, and remove the expired card to avoid payment failures.
📩 Update your billing email
An admin in your environment can request a change to the billing email address.
🏢 Update Your Billing Address
You can update your Billing Address directly under the Credit Card section in the billing page.
Keeping your payment details up to date ensures uninterrupted access to Whale for your entire team.