Learn how to complete your KYC verification to unlock full account access, secure your funds, and process withdrawals safely.
Why Verification (KYC) Is Required
Account verification—commonly referred to as KYC (Know Your Customer)—is a legal requirement under international gaming regulations. Verifying your account allows the casino to:
Confirm your identity and legal age
Ensure secure transactions and withdrawals
Meet licensing compliance standards
Note: Failure to complete verification may result in temporary account suspension or withdrawal restrictions.
How to Complete KYC Verification
Follow these steps to verify your account:
Log In to your account.
Navigate to My Account > Verification or locate the Verification section within your profile.
Upload the required documents listed below.
What Documents Are Required?
Proof of Identity (Choose one)
Valid Passport
National ID Card
Driver’s Licence (front and back)
Requirements:
Government-issued
Clearly shows your full name, photo, and date of birth
Not expired
Proof of Address (Choose one, dated within the last 90 days)
Utility Bill (Electricity, Water, Gas)
Bank or Credit Card Statement
Tax Letter or Government Correspondence
Insurance or Medical Bill
Payslip (if it includes full address)
Requirements:
Must display your full name and current residential address
Payment Method Verification (only if requested)
Payment Method | Documents Required |
Credit/Debit Card | Image of the front and back (first 6 and last 4 digits visible). CVV must be hidden. Card must be signed. |
e-Wallet (e.g., Skrill, Neteller) | Screenshot showing name, email, and account ID |
Bank Transfer | Screenshot or PDF of a bank statement with your name and account/IBAN number |
Note: The name on your payment method must match your registered account name.
How Long Does Verification Take?
Standard time: 24–72 hours
Delays may occur due to:
High document volume
Blurry, cropped, or expired documents
Incomplete submissions
You’ll receive an email confirmation once your account is verified or if additional documents are required.
Tips for Fast Verification
Upload high-resolution colour scans or clear photos
Avoid cropping or editing your documents
Ensure all details are visible and documents are valid
Use supported formats (e.g., JPG, PNG, PDF)
Can’t Upload Your Documents?
If you're unable to upload documents directly:
Use Live Chat for real-time help
Or email support@wheelz.com with your documents attached
Reminder: 30-Day Verification Window
In some jurisdictions, you must complete verification within 30 days of registration. If not verified within this period, your account may be temporarily suspended until the KYC process is completed.
Need Help?
Our Support Team is here 24/7 to guide you through verification:
Live Chat
Email: support@wheelz.com
We’ll guide you every step of the way.