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How Do I Verify My Account (KYC)?

Complete your account verification (KYC) with ease. Learn what documents are needed, how to upload them, and how long approval takes.

Freddy avatar
Written by Freddy
Updated over a month ago

Learn how to complete your KYC verification to unlock full account access, secure your funds, and process withdrawals safely.


Why Verification (KYC) Is Required

Account verification—commonly referred to as KYC (Know Your Customer)—is a legal requirement under international gaming regulations. Verifying your account allows the casino to:

  • Confirm your identity and legal age

  • Ensure secure transactions and withdrawals

  • Meet licensing compliance standards

Note: Failure to complete verification may result in temporary account suspension or withdrawal restrictions.


How to Complete KYC Verification

Follow these steps to verify your account:

  1. Log In to your account.

  2. Navigate to My Account > Verification or locate the Verification section within your profile.

  3. Upload the required documents listed below.


What Documents Are Required?

Proof of Identity (Choose one)

  • Valid Passport

  • National ID Card

  • Driver’s Licence (front and back)

Requirements:

  • Government-issued

  • Clearly shows your full name, photo, and date of birth

  • Not expired


Proof of Address (Choose one, dated within the last 90 days)

  • Utility Bill (Electricity, Water, Gas)

  • Bank or Credit Card Statement

  • Tax Letter or Government Correspondence

  • Insurance or Medical Bill

  • Payslip (if it includes full address)

Requirements:

  • Must display your full name and current residential address


Payment Method Verification (only if requested)

Payment Method

Documents Required

Credit/Debit Card

Image of the front and back (first 6 and last 4 digits visible). CVV must be hidden. Card must be signed.

e-Wallet (e.g., Skrill, Neteller)

Screenshot showing name, email, and account ID

Bank Transfer

Screenshot or PDF of a bank statement with your name and account/IBAN number

Note: The name on your payment method must match your registered account name.


How Long Does Verification Take?

  • Standard time: 24–72 hours

  • Delays may occur due to:

    • High document volume

    • Blurry, cropped, or expired documents

    • Incomplete submissions

You’ll receive an email confirmation once your account is verified or if additional documents are required.


Tips for Fast Verification

  • Upload high-resolution colour scans or clear photos

  • Avoid cropping or editing your documents

  • Ensure all details are visible and documents are valid

  • Use supported formats (e.g., JPG, PNG, PDF)


Can’t Upload Your Documents?

If you're unable to upload documents directly:


Reminder: 30-Day Verification Window

In some jurisdictions, you must complete verification within 30 days of registration. If not verified within this period, your account may be temporarily suspended until the KYC process is completed.


Need Help?

Our Support Team is here 24/7 to guide you through verification:

We’ll guide you every step of the way.

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